Frequently Asked Questions

Discover the answers to your frequently asked questions about our products and services.

Which products are best for low porosity hair?

Use Aunt Jackie’s Power Wash Intense Moisture Clarifying Shampoo, every other wash, to strip away buildup. Note: Cleanse low porosity hair with warm water to prep for
conditioning.
Use a lightweight, moisturizing conditioner like Aunt Jackie’s Rescued! Thirst Quenching Recovery Conditioner. Condition hair under a plastic cap with a warm dryer
for 15–20 minutes to help moisture penetrate.
A lightweight, yet conditioning therapy for the hair is Aunt Jackie’s Half & Half
Silkening Hair Milk for all hair types. It can be used daily and it’s great for detangling and softening the hair. Another option is Aunt Jackie’s Butter Crème Intensive Moisture Sealant.
Avoid layering multiple heavy products to prevent buildup, which can block water and
moisturizers from penetrating low porosity hair.

Which products work best for Type 4 coily hair?

Most of Aunt Jackie’s products are designed for Type 4 coily hair, but the best choice depends on individual hair needs.
Softer Type 4 coily hair, which retains moisture longer, may prefer water-based products like the Aunt Jackie’s Curls & Coils Collection.
Drier Type 4 coily hair, which absorbs moisture quickly, may benefit from heavier oil- based products like the Aunt Jackie’s Flaxseed Collection or Aunt Jackie’s Coconut Crème Collection.

I’m currently transitioning. What products do you recommend?

We recommend the full line of Aunt Jackie’s Curls & Collection for complete moisture balance:

Aunt Jackie’s Curl La La Defining Curl Custard
Aunt Jackie’s Oh So Clean! Moisturizing & Softening Shampoo
Aunt Jackie’s In Control “Anti Poof” Moisturizing & Softening Conditioner
Aunt Jackie’s Knot On My Watch Instant Detangling Therapy
Aunt Jackie’s Quench! Moisture Intensive Leave-In Conditioner
Aunt Jackie’s Transform! Hydrating Leave-In Conditioner

I’m experiencing moisture overload. How do I fix it?

If moisture is sitting on the hair rather than absorbing, you may be experiencing product buildup.
Use a clarifying shampoo occasionally, such as Aunt Jackie’s Power Wash Moisture Clarifying Shampoo, to strip away excess product and restore balance.

I have dry scalp. What products should I use?

First, ensure you’re drinking enough water daily, as proper hydration is essential for a healthy scalp.
Try using a lightweight oil, such as Aunt Jackie’s Collagen, Tea Tree Oil & Eucalyptus Elixir Hair & Scalp Oil to nourish dry scalp and restore moisture.
If you are wearing braids, locs, twists or protective styles, try Aunt Jackie’s Scratch Free Zone Itch & Tension Treatment Serum.
Even though this product is designed for kids’ hair care, the Aunt Jackie’s E-Blast Vitamin E & Flaxseed Nourishing Scalp Remedy also works for any age.

Where can I buy Aunt Jackie’s products?

Aunt Jackie’s products are sold at local beauty supply stores, Walmart, Target, CVS, Walgreens, Sally Beauty, and many other retailers. Please utilize our Store Locator feature to find a store near you.

Can I use Aunt Jackie’s products if I have sensitive skin?

Which products are best for high porosity hair?

Use heavier, moisturizing, humectant products like the Aunt Jackie’s Flaxseed
Collection to help fill in and seal cuticles.
Also try products with protein-supporting ingredients, such as the Aunt Jackie’s Coconut Crème Collection (coconut oil contains lauric acid), which support protein structure.
Another choice is Aunt Jackie’s Balance! – Grapeseed & Avocado Natural Growth
Oil Blend.
To seal in moisture, use Aunt Jackie’s Seal It Up Hydrating Sealing Butter.

Which products are best for Type 2 wavy hair?

Type 2 wavy hair does not need heavy styling products, as they may weigh down waves.
Use lightweight shampoos and conditioners, such as:

o Aunt Jackie’s Oh So Clean Moisturizing & Softening Shampoo

o Aunt Jackie’s In Control “Anti-Poof” Moisturizing & Softening Conditioner

o Aunt Jackie’s Quench! Moisture Intensive Leave-In Conditioner

Some styling options are:

o Aunt Jackie’s Frizz Patrol Anti-Poof Setting Mousse

o Aunt Jackie’s Half & Half Hydrating Silkening Hair Milk

What would you recommend for thinning hair?

We strongly recommend consulting a board-certified cosmetologist, a certified trichologist or a dermatologist to check for underlying issues because hair thinning may be an underlining health concern.
To help with thinning hair, try daily scalp massages using Aunt Jackie’s Saw Palmetto, Black Castor & Grapeseed Oil Elixir Hair & Scalp Oil, or Repair My Hair – Argan Natural Growth Oil Blend which supports thicker, fuller strands.

How do I know if my hair needs more protein? Which products provide protein for hair?

Signs that your hair may need more protein include hair appears dull, dry, and brittle; breaks easily; lacks elasticity and bounce-back; tangles more easily than usual.
Try the Aunt Jackie’s Coconut Crème Collection, as coconut oil contains lauric acid, which helps support protein structure in hair strands.
Also try Aunt Jackie’s In Control Moisturizing & Softening Conditioner or Aunt Jackie’s Fix My Hair Intensive Repair Conditioning Masque.

Are Aunt Jackie’s products sulfate-free and paraben-free?

Aunt Jackie’s products are free of sulfates, parabens, mineral oil, and petrolatum.

Are Aunt Jackie’s products vegan and cruelty-free?

Yes! Aunt Jackie’s products are vegetable-based, contain no animal-derived by-products, and are cruelty-free.

Which Aunt Jackie’s products are good for locs?

All the products in the Aunt Jackie’s Braid + Twist Collection are great for locs, as well as braids, twists, and other protective styles. In addition to the Aunt Jackie’s Braid + Twist Collection, we also recommend these products for locs: the Aunt Jackie’s Elixir Essentials Collection, Aunt Jackie’s Natural Growth Oil Blends, and Aunt Jackie’s Power Wash Intense Moisture Clarifying Shampoo.